Careers
The Fraser River Lodge
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Work with Us
What’s the best part of working in hospitality? Seeing the awesome difference you make for people. Whether they’re looking for the perfect getaway spot or trying to find an amazing venue, smiles and good times are the best rewards.
At the Fraser River Lodge, we’re dedicated to doing just that. We take pride in making every experience special. Weddings, fishing trips, and corporate events are just the beginning; we offer the whole package, everything from dining to activities and accommodations.
Now we’re looking to add new members to our team: persons who want to grow their careers, learn more about our industry and make a difference for everyone who comes in the door.
Core Values
Work - Life - Balance
We believe that good quality work starts at home. Our team is able to work hard and deliver great results because we stress the importance of a good work/life balance, and take intentional time to have fun together as a team.
Integrity
Acting with strong ethics is a priority for everyone representing the organization as well as the company's behaviour as a whole.
Respect & Honesty
It’s not just the best policy. It’s a core business practice to act in a transparent, trustworthy manner that earns the respect of colleagues, customers, and the public.
Job Listings
Housekeeper
We are currently seeking a detail-oriented and reliable Housekeeper to join our team. As a Housekeeper, you will be responsible for maintaining a clean and organized environment for our clients. Your attention to detail and exceptional organizational skills will contribute to creating a welcoming and comfortable atmosphere for our clients.
Responsibilities
- Perform general housekeeping duties, including but not limited to dusting, vacuuming, sweeping, mopping, and polishing floors
- Clean and sanitize bathrooms, including toilets, sinks, and showers
- Clean and disinfect kitchen areas, including countertops, appliances, and dishes
- Change and launder bed linens and towels
- Collect and dispose of trash and recycling
- Organize and maintain cleaning supplies and equipment
- Report any maintenance or repair issues to the appropriate supervisor
- Adhere to health and safety guidelines and company policies
- Maintain confidentiality and respect clients' privacy
- Assist with other household tasks as needed
Requirements
- Knowledge of cleaning and sanitation products and techniques
- Ability to follow instructions and work independently
- Excellent time management skills and the ability to prioritize tasks
- Strong attention to detail and thoroughness
- Physical stamina to handle repetitive tasks and lift heavy objects (if required)
- Ability to maintain a high level of professionalism and discretion
- Valid driver's license
- Availability to work flexible hours, including weekends and holidays
Front of House Manager
We are currently seeking a poised and well-presented Front of House Manager to lead our dedicated and expanding team at the Fraser River Lodge, located in Agassiz, British Columbia. The Fraser River Lodge is a luxurious resort where we offer our guests a variety of experiences, including overnight accommodations, weddings, fishing, corporate events, gourmet dining and more. Our team is dedicated to providing exceptional service and ensuring that our guests have an unforgettable experience. Our ideal candidate should possess extensive experience in the hospitality and events industry, demonstrate strong leadership qualities, and be a visible floor presence. This role will involve working weekends and evenings.
What's in it for you:
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off
- Profit sharing
- Vision care
- Tips
Responsibilities
As the Front of House Manager, you will be responsible for overseeing the entire front-of-house team, ensuring that our guests consistently receive welcoming, responsive, and courteous service. Your role will encompass the following key duties and responsibilities:
- 1. Team Management: Efficiently manage and coordinate the front-of-house team, as well as cultivate relationships with suppliers.
- 2. Customer Service: Exemplify professionalism and exceptional people skills, guaranteeing a superior customer experience.
- 3. Attention to Detail: Maintain precision in operations, closely monitoring individual performance and paying meticulous attention to every detail in event execution.
- 4. Decision-Making: Make informed decisions and anticipate guest needs proactively.
- 5. Operational Excellence: Maintain and implement dynamic operational procedures to support the delivery of excellent service, including a focus on bar service.
- 6. Bar Service: Oversee bartending and liquor costs, ensuring efficient bar operations, inventory management, and adherence to liquor regulations.
- 7. Communication: Maintain and implement robust communication and reporting protocols to guide service and facilitate improvements or adjustments as necessary.
- 8. Staff Scheduling: Efficiently schedule labor according to anticipated business activity while meeting labor cost objectives.
- 9. Front-Back House Coordination: Foster effective communication between the front and back-of-house teams.
- 10. Task Assignment: Assign duties, responsibilities, and work stations to employees based on work requirements.
- 11. Continuous Improvement: Recommend measures to enhance work procedures and employee performance to elevate service quality and efficiency.
- 12. Company Objectives: Achieve company objectives in service, quality, facility appearance, sanitation, and cleanliness through employee training and fostering a positive working environment.
- 13. Financial Oversight: Oversee cash-out procedures and other receipts in compliance with Lodge policies and procedures.
- 14. Professional Development: Continuously work towards the professional development of staff in various areas.
Requirements
- Effective problem-solving abilities
- Proficiency in computer skills, including knowledge of Touch Bistro or similar POS systems and the ability to learn and master organizational systems
- Exceptional verbal and written communication skills in English
- Effective time management
- Proven leadership and management capabilities
- Ability to lead by example
- Physical stamina to stand and walk for extended periods
- Outstanding customer service skills
- Strong organizational abilities
- Excellent communication skills
- Proficiency in multitasking
- Bartending experience and knowledge of liquor costs and regulations
- Fine dining experience
- Banquet and buffet execution